hhbet's Privacy Policy

hhbet is a trusted online gaming platform committed to providing a safe and enjoyable gaming experience for users in Bangladesh. This privacy policy explains what information hhbet collects from its users, the purposes for which that information is used, and how it is kept secure. By using our site, you agree to the terms of this policy.

hhbet collects necessary information from users to operate its services smoothly. This information is gathered in two main ways — information provided directly by the user and technical information collected automatically.

1.1 Information You Provide Directly

During account registration and use of services, you may provide the following information:

• Full name and date of birth
• Email address
• Mobile number
• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• Documents required for identity verification (copy of national ID card or passport)
• Any additional information you voluntarily provide

1.2 Automatically Collected Information

When you use the hhbet platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Activity logs on the site (login time, pages visited, game sessions)
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before reaching our site)

hhbet uses collected information only for specific, legitimate purposes. No information is used in an irrelevant manner or against the interests of users.

• To help create and manage your account
• To process deposits and withdrawals
• To provide customer service and support
• To prevent fraud and ensure platform security
• For age verification (confirming 21+) and identity verification
• To review and improve site performance
• To comply with applicable regulations
• To provide a personalised gaming experience
• To send relevant promotional information (if you have given consent)

hhbet gives the highest priority to the security of your information. We use industry-standard security technology to keep all your data protected.

3.1 Encryption and Technical Protection

All data transmission on our platform is secured through SSL (Secure Socket Layer) encryption. Payment information, passwords, and personally identifiable information are stored using dedicated encryption methods.

3.2 Access Control

Only authorised personnel can access your information, and only when required for a specific work purpose. All staff are bound by strict confidentiality agreements.

3.3 Data Retention Period

Information related to active accounts is retained for as long as the relevant relationship continues. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations or resolve disputes.

hhbet never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity verification services: Required information may be shared with approved verification services for the purpose of age and identity verification.
• Legal obligations: We may be required to provide information in response to a court order or a lawful demand from a competent authority.
• Fraud prevention: Limited information may be shared with approved security partners to protect platform security.

hhbet uses cookies and similar tracking technologies on its platform. Cookies are small data files stored in your browser or on your device.

5.1 Cookies We Use

• Essential cookies: To maintain login sessions and ensure the basic functionality of the site.
• Functional cookies: To remember your preferences (such as language and layout).
• Analytics cookies: To collect information about site usage and improve the platform.

5.2 Cookie Controls

You can disable most cookies by changing your browser settings. However, disabling certain essential cookies may affect the functionality of the site.

hhbet believes every user should have full control over their own information. To that end, you enjoy the following rights:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances, you can request that your information be deleted (where there is no legal obligation to retain it).
• Right to restrict processing: In certain cases, you can ask us to limit how your information is used.
• Right to opt out of marketing: You can opt out of promotional communications at any time.
• Right to data portability: You can request a copy of your information in a structured format.

To exercise any of the above rights, contact us at [email protected]. We generally aim to respond within thirty business days.

hhbet is strictly not for anyone under 21 years of age. We do not knowingly collect any information from minors. If we are informed that information has been collected from a minor, we will immediately delete that information and suspend the associated account.

Parents and guardians are encouraged to monitor their children's online activity. If you believe a minor is using our platform, please notify us immediately at [email protected].

The hhbet platform may sometimes reference third-party sites (such as payment gateway pages). These external sites have their own privacy policies that are outside our control. hhbet is not responsible for the protection of your information on those sites. You are advised to read the privacy policy of any third-party site before visiting it.

hhbet reserves the right to update this privacy policy as needed. If significant changes are made, we will notify you via your registered email or through a notice on the platform.

Continuing to use the site after any changes constitutes your acceptance of the updated policy. If you would like a copy of a previous version, please contact our support team.

To ask any questions about this privacy policy, raise a concern, or submit a request regarding your information, please get in touch with our support team: